Refunds & Policy

Over 45 years as a family business, our "no fuss" customer satisfaction policy means that we have thousands of happy customers.

Terms & Conditions: Refunds

- We offer refund as required by law if an item is faulty or unsafe, if it doesn't do what we said it would, or if it doesn't do what you asked. If these apply, we are happy to offer refund, exchange or credit for items that are in brand new condition, with original packaging and within two weeks of purchase. Please keep your receipt as proof of purchase.

- Change of mind refund requests are subject to the discretion of the Manager. Minimum 20% admin charge, plus freight and service costs will be deducted from the refunded amount. - Refunds may take up to 30 days and may be processed over smaller payments.

- Change of mind Refunds are not available on special orders, bulk orders, or discounted or clearance items, or items sold "as is".

- All other circumstances are subject to the discretion of the Manager.

Terms & Conditions: Delivery Disclaimer

We use specialist carriers to ensure smooth delivery to you. Please note that if you don't let us know about stairs, access or timing issues, or if you change delivery arrangements directly with freighters, or if you have special requests like having instrument unboxed or assembled on-site, then you agree to accept the applicable charges

Terms & Conditions: Website Stock and Pricing

In the event that an item ordered online is not available, has a delivery delay or we are unable to fulfil your order, we reserve the right to provide you with a refund. We will notify you within one business day and may offer an agreeable alternative item, discuss the option of a loan item while your item is on order, or a full refund.

Terms & Conditions: Use of Information

Your records will be stored by Bernies Music Land soley for use in promotional, marketing, mailing and any product related communications that may be relevant to you. Bernies Music Land respects your privacy and you can subscribe at any time on 9872

Terms & Conditions: Photo and Video Use

Bernies love taking photos and videos of the wonderful events here at our store. We may share these on our Website, facebook, Newsletter and other promotions. Please talk to us to opt out.

Terms & Conditions: Warranty

Please refer to the Warranty booklet supplied with your instrument.